Nutrizle Privacy & Policy

Effective January 15th, 2025

At Nutrizle Solutions Inc. (a company registered in British Columbia, Canada), we value your trust and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with Nutrizle’s platform and services. The way we handle your personal information depends on the service you use and your relationship with us.

Who This Policy Applies To

  1. Business Representatives
    If you represent a business or organization (referred to as a “Business Representative”) and interact with us via nutrizle.com or other commercial partnerships, we may collect limited personal details such as your contact information. We use this data to facilitate communication, manage our business relationship, provide access to relevant services, and share updates, including newsletters.
  2. Consumers
    If you are an individual (a “Consumer”) using Nutrizle through our website (nutrizle.com), the Nutrizle mobile application, or any affiliated platforms, we may collect various types of personal information (outlined in the "Data We Collect" section). This information is used to provide and improve our services. The specific purposes for using your data are detailed in the “How We Use Your Data” section.

Scope of This Policy

This Privacy Policy applies to all personal data collected or processed when you engage with Nutrizle’s website, app, or related services. Nutrizle Inc. acts as the primary data controller responsible for managing your personal information under applicable privacy laws.

Data We Collect

Nutrizle collects certain personal data to provide tailored services, improve user experience, and maintain the functionality of our platform. Below are the main categories of data we collect:

  1. Personal Information
    This includes your name, email address, and any correspondence you may share with us. These details are essential for communication and account management.
  2. Login Information
    If you create an account or log in to Nutrizle, we collect data such as your username and password. If you use a third-party account (e.g., Google, Facebook, or Apple) to log in, we may also access information you permit, like your email address and profile picture.
  3. Profile Preferences
    You may optionally provide details like your food preferences, dietary restrictions, or lifestyle choices. This helps us offer personalized recommendations, recipes, and wellness insights.
  4. Activity Data
    We collect data about your interactions within Nutrizle, such as:
    Recipes you save or view.
    Lists or notes you create.
    Time spent on various features or pages. This data helps us understand how users engage with our platform.
  5. Location Information
    With your permission, we may collect your device’s location to offer region-specific features, such as seasonal recipes or grocery store suggestions.
  6. Health-Related Information
    To customize your experience, you can share optional health details, such as:
    Allergies or intolerances.
    Nutritional goals (e.g., weight management).
    Activity levels or wellness objectives.
  7. Grocery and Shopping Information
    If you use Nutrizle to plan meals or create shopping lists, we collect data on items added to your lists. This information helps streamline meal planning and provide relevant suggestions.
  8. Contacts for Sharing
    In the future, Nutrizle may offer features that allow you to share recipes with your contacts. If you choose to enable this, we may access your contact information securely to facilitate this functionality.
  9. Marketing Preferences
    We may store your preferences for receiving promotional messages, updates, or offers from Nutrizle. You can adjust these settings anytime.
  10. Data from Third-Party Integrations
    If you link Nutrizle with third-party platforms (e.g., social media or grocery partners), we may receive limited data, such as your name and email address, in line with their privacy settings.

How We Collect Your Data

At Nutrizle, we collect your personal data through several methods to ensure a seamless and personalized experience. The data we collect comes from:

  1. Direct Input
    You provide some personal data directly when you:
    • Sign up for an account or log in to Nutrizle.
    • Fill out your profile with dietary preferences, food habits, or nutritional goals.
    • Interact with features such as saving recipes, creating shopping lists, or setting reminders.
    • Contact us via email, in-app messages, or feedback forms.
  2. Indirect Collection
    We may also gather information indirectly, including:
    • Through third-party platforms (e.g., social media logins or grocery integrations) that you use to access Nutrizle.
    • From other Nutrizle users, for example, when they share a recipe with you, comment on your posts, or invite you to join the app.
  3. Automated Technologies
    Some personal data is collected automatically as you interact with our app or website. This includes:
    • Cookies and Similar Tools: Cookies are small text files placed on your browser or device. We use them to:
      • Ensure the app and website function properly.
      • Enhance your user experience by remembering your preferences.
      • Analyze your interactions for app improvement.
      • Provide relevant recommendations or promotions.

Cookie Preferences: Certain cookies are essential for providing our services (e.g., login functionality), while others (e.g., for targeted advertising) are optional. You can manage your cookie preferences in your browser settings or through our Cookie Policy.

4. Location-Based Data
With your permission, we collect location information through your device to offer region-specific features, such as local ingredient suggestions or seasonal recipes.

How We Use Your Data

We use the personal data you provide for the following purposes:

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1. Providing and Enhancing Our Services
Deliver personalized features, such as tailored recipe recommendations and meal planning.
Maintain the functionality of the Nutrizle app and website.
Assist you in creating shopping lists and tracking your nutritional goals.
2. Personalization and Recommendations
Analyze your preferences and interactions to suggest recipes, nutritional tips, and grocery products that align with your dietary needs.
Build a personalized profile to enhance your experience.
3. Marketing and Communication
Send you news, updates, and promotional offers.
Inform you about new recipes, features, or partnerships that may interest you.
For Business Representatives, provide newsletters and updates relevant to commercial activities.
4. Analytics and Improvement
Perform data analytics to understand user trends, improve user experiences, and optimize our services.
Conduct research on dietary and food trends to enhance Nutrizle’s content and features.
5. Advertising
Use your preferences to provide relevant and targeted advertisements, including in-app promotions or external advertising campaigns.
6. Grocery Assistance
Facilitate shopping list creation and provide you with options for purchasing groceries through selected retailers.
Use your location data to suggest nearby grocery stores or region-specific ingredients.
7. Legal and Administrative Purposes
Defend Nutrizle against legal claims or comply with legal obligations.
Process necessary disclosures to law enforcement when required.

Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contractual Necessity: To fulfill the contract between you and Nutrizle, such as providing you with personalized recommendations or shopping assistance.
Compliance with Legal Obligations: For example, to comply with applicable laws or respond to legal claims.
Legitimate Interests: To analyze food trends, improve our services, and personalize your experience while ensuring these activities don’t override your data privacy rights.
Your Consent: For example, to send marketing communications or process data collected via cookies. You can withdraw consent at any time by contacting us, without affecting the lawfulness of processing before the withdrawal.

Example Use Case
When you select a recipe in the Nutrizle app and add ingredients to your shopping list, the app may suggest nearby grocery stores using your location data. If you decide to purchase the items, Nutrizle may guide you to selected retailers while ensuring a smooth shopping experience.

Further Information
Below is an overview of how we use your data, categorized by purpose and type of data collected:

1. Providing and Maintaining Our Services
We use your personal data to:
Set up and manage your Nutrizle account when you sign up.
Verify your identity when you log in.
Allow you to customize your profile, save favorite recipes, and manage preferences.
Enable interactions with other users, such as sharing recipes or providing feedback through comments or ratings.
Facilitate grocery shopping by creating shopping lists and assisting with purchases from third-party retailers.
Provide customer support, including resolving login or app-related issues.
Notify you about changes to Nutrizle’s services.
Offer meal recommendations, plans, and food diaries tailored to your preferences and nutritional needs.
Categories of Data Used:
Personal Details
Authentication Data
Profile Data
Food Preference Data
Health Data
Usage Data
Location Data
Contacts Information
2. Data Analytics
We use analytics to:
Generate reports and insights about user behavior to improve our services and understand trends.
Provide personalized recipe suggestions and product recommendations, some of which may be sponsored.
Improve our technology (e.g., enhancing recommendation algorithms) using aggregated and anonymized data.
Share anonymized reports with third parties, such as insights into recipe popularity by region.
Categories of Data Used:
Contact Details
Profile Data
Food Preference Data
Usage Data
Location Data
3. Targeted Advertising
We may use your data to:
Suggest recipes, products, or grocery retailers tailored to your preferences and location.
Deliver relevant advertisements and measure their effectiveness.
Use advertising-specific identifiers (e.g., AAID, IDFA) for targeted marketing, unless you opt out. For more information on opting out, visit Google Ads Policy.
Categories of Data Used:
Contact Details
Authentication Data
Food Preference Data
Usage Data
Location Data
Device Information
Advertising Identifiers
4. Marketing Communications
We may use your contact information to:
Send you news, updates, and special offers via email.
Notify you about new recipes, features, or promotions.
Categories of Data Used:
Contact Details
Profile Data
Food Preference Data
Usage Data
Location Data
5. Grocery Assistance
We assist with grocery shopping by:
Transferring your shopping list to selected third-party retailers at your request.
Categories of Data Used:
Contact Details
Authentication Data
Profile Data
Grocery Data
6. Improving Our Services
We analyze your data to:
Monitor and track usage of the Nutrizle app and website.
Gather insights to enhance app features and user experience.
Detect, prevent, and resolve technical issues.
Categories of Data Used:
Contact Details
Profile Data
Usage Data
Food Preference Data
Location Data
7. Legal and Administrative Purposes
We may process your data to:
Defend Nutrizle against legal claims.
Ensure compliance with applicable laws and regulations.
Categories of Data Used:
Contact Details
Authentication Data
Profile Data
Food Preference Data
Usage Data
Location Data

Profiling
We use advanced analytics, including machine learning, to build a profile of your preferences and provide personalized services. For example, if you frequently select vegetarian recipes, we may recommend similar options tailored to your preferences.

Special Category Data
If you choose to provide health-related information (e.g., allergies, weight, or activity levels), we will process this data only with your explicit consent. This allows us to provide personalized recommendations and meal plans.

Withdrawing Consent:
You can withdraw your consent for processing health-related data at any time by contacting us through the details provided in the ‘Contact Us’ section of this Privacy Policy. Withdrawal of consent will not affect the lawfulness of processing before the withdrawal.


Data Sharing and Third Parties
Nutrizle may share your personal data with third parties under the following circumstances:
1. Service Providers
We work with trusted service providers who assist us in delivering and improving our services. These providers may perform tasks such as:
Data analytics to understand trends and improve user experience.
IT support and infrastructure hosting.
Traffic optimization and content delivery.
Email and communication management.
Monitoring service performance and troubleshooting.
For more details about the types of services these third parties provide, see the Further Information section below.
2. Partner Companies
We may share your data with select partner companies to enhance your experience. These partners may include:
Grocery retailers, to assist with shopping lists and product purchases.
Recipe publishers, to deliver diverse content.
Digital health applications, to integrate with wellness tools.
Social media platforms, to enable seamless sharing and login functionalities.
Advertising networks, to provide you with relevant promotional content.
Nutrizle only works with partners who comply with applicable privacy laws and maintain secure data handling practices.
3. Third-Party Accounts
If you choose to link your Nutrizle account to a third-party service (e.g., Google, Facebook, or Apple), your personal data may be shared with those services in line with their terms and privacy policies. Nutrizle is not responsible for the terms, policies, or data practices of these third-party accounts. Please review their privacy settings to control how your data is shared.
4. Business Restructuring
In the event of a business negotiation or transaction (e.g., merger, acquisition, or financing), we may share your personal data as necessary to facilitate the process. This will always be done in compliance with applicable data protection laws.
5. Legal Obligations
We may disclose your personal data to:
Law enforcement agencies, courts, or government authorities when required to comply with legal obligations.
Other third parties when necessary to protect our rights or the rights of others, or to ensure the security of our services.

Further Information
We use third-party service providers to assist us with the following:
1. Analytics
Monitoring web traffic and app usage.
Analyzing the popularity of specific features or pages.
Tracking user behavior to improve Nutrizle’s functionality.
2. Infrastructure and Hosting
Hosting data and files required for Nutrizle’s app and website to function.
Providing reliable infrastructure for performance and feature delivery.
3. Traffic Optimization
Distributing content across servers in different locations to improve speed and performance.
4. Feature Testing
Analyzing responses to changes in app or website design to enhance user experience.
5. Communications
Managing contact information and sending updates, notifications, or marketing emails.
Tracking engagement with emails to improve communication strategies.
6. User Database Management
Building user profiles based on the information you provide and your interactions with Nutrizle.
For business representatives, cross-referencing publicly available information to offer tailored support.
7. Personalized Advertising
Collaborating with third-party providers to deliver targeted ads based on your preferences and usage patterns.

How Long We Retain Your Data
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. The retention period depends on several factors, including:
The nature of your relationship with us.
The original purpose for collecting the data.
Legal and regulatory requirements.
The type and volume of data stored.
Our accounting and operational needs.

Account Data
Personal details provided when you create a Nutrizle account will be retained for as long as your account remains active. If you choose to delete your account, we will securely remove your personal data unless retention is required:
To comply with legal obligations.
To defend against potential legal claims or disputes.

Cookie Data
We use both session cookies and persistent cookies:
Session Cookies: Data collected through session cookies, essential for app or website functionality, is retained temporarily and deleted after your session ends.
Persistent Cookies: Data collected through persistent cookies may be retained for up to two years, depending on their purpose (e.g., improving user experience or tracking preferences). For more information, please refer to our Cookie Policy.

Data Deletion
Once the applicable retention period expires, we securely delete your data. After deletion, you may no longer exercise certain rights over your personal data (e.g., accessing or requesting deletion of data that no longer exists).
Regular Reviews
We regularly review our data retention practices to ensure compliance with legal and operational standards. These reviews occur annually to assess whether data is still required or can be securely disposed of.

 

Where We Might Transfer Your Data
Your personal data may be transferred to and processed in countries outside your home country. These countries may not have the same level of personal data protection as the laws in your jurisdiction. For example, data may be transferred to and processed in locations such as Canada, the United States, or other countries where our service providers or infrastructure are based.
Whenever we transfer your data to countries with different data protection standards, we take appropriate measures to ensure its security. This includes:
Implementing contractual safeguards in compliance with applicable legal requirements.
Relying on approved frameworks or legal mechanisms to ensure adequate protection.
For more information about these safeguards or to request a copy, please contact us using the details provided in the Contact Us section of this Privacy Policy.

How We Keep Your Data Secure
We are committed to protecting your personal data and have implemented a range of technical and organizational measures to ensure its security. These measures include:
Data Encryption: Personal data is encrypted both during transfer and storage.
Secure Authentication: Systems are designed to limit unauthorized access using authentication protocols.
Hosting Standards: Your data is stored securely using reliable service providers in compliance with applicable privacy laws.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. If we make significant changes that affect how we process your personal data, we will notify you by email or through a notice on our app or website. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

Links to Other Websites
This Privacy Policy applies only to Nutrizle and its services. If you access links to third-party websites from our app or website, please note that these sites operate independently of Nutrizle. We are not responsible for the content, practices, or privacy policies of unconnected third-party websites. We encourage you to review the privacy policies of any external websites you visit.